The Goal: Use the GrowthZone Event Log to review and resolve synchronization errors with SentriLock, most of which stem from missing or malformed data.
Before You Begin:
- You need staff access to the Settings rail and the Advanced Settings section.
- SentriLock synchronization must be configured for your Real Estate Edition tenant.
Step-by-Step Instructions
GrowthZone provides an Event Log that you can use to ensure there are no errors in synchronization with SentriLock. Most errors will be related to missing data or malformed data. To view the event log:
- Click Settings in the left-hand rail.
- Click Event Log in the Advanced Settings section.
- Apply filters to the log as desired. You can filter the log to specific dates, severity type, and log type.
Results will vary based on the log severity level:
- Verbose: Use this log severity level to view that files have been created. From this option, you will be able to view that files have been created, and have the ability to download the file by clicking the
icon.
- Error: Use this option to view errors that may result in SentriLock rejecting the record. For example: if data is missing, SentriLock will reject the record. When filtered to Error the following actions may be performed:
Click the
icon to view further details of the error.
Click the
icon to access the agent or office record to make the necessary changes.
Click the
icon to remove the error from your list.
- Warning: Use this option to view validation checks performed by GrowthZone. Examples include data that is malformed. In the example below, the address entered exceeds the number of characters allowed. The address will be sent to SentriLock, but will be truncated.
Click the
Click the
- Information: Selecting this log severity level will include the results for Verbose and Information, described above.
Common Pitfalls
- Overlooking the severity filter: If you leave the log on the default severity, you may miss the Error and Warning entries that actually explain a failed sync. Always filter by severity type to isolate records SentriLock rejected or truncated.