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Troubleshooting the GrowthZone App for Staff and Reader

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Troubleshooting the GrowthZone App for Staff

If you encounter an issue, follow the steps below to try to work around the issue:

Retry

If you encounter an error with a Retry button, or you’re able to take the same steps again to repeat an attempt, that can sometimes help. The most common cause of errors is a blip in the Wi-Fi or cellular connection, which may cause a payment to fail or prevent the app from communicating with GrowthZone. 

Force Quit

If the app is stuck while completing an action or a retry isn't resolving the issue, you may need to force quit the app and relaunch it. This guide has more information on force-quitting an app and restarting it if you are using an iPhone product.

Documenting the Issue

If you’re able to share information about the issue you encountered, we may be able to help prevent it in the future. Any information you can provide will help us understand why an issue happened and what we can do to prevent it from happening again.

Some information that’s particularly helpful:

  • Screenshot of the error
  • What were you doing right before the error happened?
  • Were you able to work around the issue by retrying, force-quitting, or taking another action?

For help with troubleshooting the GrowthZone Pay App, please reach out to:

Troubleshooting the GrowthZone App for Staff Card Reader

Order the GrowthZone App for Staff Card Reader here: 

 

Please review Set Up Stripe Reader M2 for more information about setting up your Stripe Reader M2.

 

For Stripe Reader M2 Set Up Instructions, LED Status Indicators, Troubleshooting, and more, please view the Stripe Reader M2 Product Sheet. 

 

GrowthZone App for Staff Card Reader Warranty

For questions about your GZ Pay App Card Reader Warranty, please contact gzsupport@growthzone.com with the subject "GrowthZone Pay Card Reader Warranty Issue".

This contact is for defective or faulty card readers only. 

 

Stripe's message about their Card Reader warranty: 

Stripe provides a one-year limited warranty against defective materials and faulty workmanship in a Stripe Terminal Product (excluding cables and any other accessories). The warranty period starts on the date of your original purchase of the Stripe Terminal Product from Stripe, and ends one year after that date. If you submit a claim during this warranty period that is within the scope of the limited warranty, and you follow our instructions for returning the Stripe Terminal Product, we will, at our option, to the extent permitted by applicable Law, either repair the Stripe Terminal Product or replace the Stripe Terminal Product with a new or refurbished device. This limited warranty applies only to unaltered hardware components of the Stripe Terminal Products that are used in accordance with these Purchase Terms and not subject to accident, misuse, or neglect.

Please view Stripe's Terminal Purchase article for more information.

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