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Methods of Payment

Updated
The Goal: Understand the flexible payment methods available to members for events, the online store, and Info Hub invoice payments when using GrowthZone Pay (Stripe).

Before You Begin:

  • These payment methods are processed through Stripe (GrowthZone Pay). There are no additional fees for these methods.
  • Features listed are for U.S. customers only (at this time) and are not available with other payment processors.
  • The online store requires an additional module.
  • NOTE: Apple Pay and Google Pay are not allowed as saved payment methods. Users will not be able to save these methods in the Info Hub or use them for Autopay. Be sure members are logged into their Apple or Google accounts to use these features.
NOTE: This article describes the member-facing payment screens rather than showing them. The payment widget is rendered by Stripe, and which options a member sees depends on their device, browser and whether they are signed in to Apple or Google — so any single screenshot would be wrong for most readers.

Available Payment Options

Apple Pay

Apple Pay is available in Safari for iPhone and iPad users and Macs with Touch ID. It is compatible with iOS 9 or later and macOS Sierra or later. Members must have an Apple Pay account established and be logged in to use this feature. When the member reaches checkout, the Apple Pay button appears at the top of the payment widget, above the card fields; members who are not signed in to Apple, or who are on an unsupported browser, simply will not see it.

Google Pay

Google Pay is compatible with Android devices running Android 5.0 (Lollipop) or later, and with iPhones, iPads, and computers running Google Chrome. Members must have a Google Pay account and be logged in to their Google account to use this feature. As with Apple Pay, the Google Pay button appears at the top of the payment widget when the member’s device and browser support it.

Stripe Link

Stripe Link is a secure, one-click checkout option supported by hundreds of thousands of businesses. It allows users to quickly and securely access saved payment methods in Stripe. At checkout it appears as a prompt to save the member’s details for next time, and on a return visit it pre-fills the saved email, payment and shipping details.

After a customer stores their payment profile, Link sends them a security verification email containing a short code. The email comes from Stripe rather than from GrowthZone, so its wording and appearance are outside your control and may change.

NOTE: Stripe Link transactions will show as Card Type and Card Number in the Payment Processing report and as Card Type, Card Number, and Expiration Date in the Transfers Details report.

Payment Processing report results with the Card Type and Card Number columns boxed

Link makes checking out faster and easier by automatically filling in your saved email, payment, and shipping details. For more information about Stripe Link, see Link’s FAQs. You can also visit Link’s website for more information on Stripe Link’s simple, one-click payments.

Stripe Financial Connections / ACH

Stripe Financial Connections allows users to securely share their financial data with your business. With one integration, you can instantly verify bank accounts for ACH payments and mitigate fraud by verifying account ownership details — all within the payment widget. The member chooses their bank from a list inside the widget and signs in to it there; they never leave the checkout.

IMPORTANT: Staff cannot enter ACH information on a customer’s behalf. Due to privacy restrictions, only customers can enter their bank information. When entered through the Info Hub, microdeposits will be verified. When entered through a module form (such as an event registration or donation), instant verification is used.

Reporting

The Payment Processing and GZ Pay Transfer Details reports display information on credit card use. Please note:

  • For the Payment Processing report, if a contact uses GZ Pay’s Stripe Link, Card Type and Card Number are shown.
  • For the GZ Pay Transfer Details report, if a contact uses GZ Pay’s Stripe Link, Card Type, Card Number, and Expiration Date are shown.
  • For both reports, we cannot report on Apple Pay or Google Pay.
  • If your payments come through a gateway other than GZ Pay, or are entered in the back office as check, cash, trade, or external payments, the Card Type and Card Number columns stay empty.

Common Pitfalls

  • Apple Pay / Google Pay cannot be saved: Members expecting to use these methods for autopay or stored profiles will not be able to do so. Only cards and bank accounts via Stripe Financial Connections can be saved as payment profiles.
  • ACH entry is member-only: Staff cannot enter bank account information on behalf of a customer. If a member needs to pay by ACH, they must enter the information themselves through the Info Hub or a module form.
  • US-only features: These flexible payment options are currently only available to US customers using GrowthZone Pay.

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