The Goal: Understand what to do when a GrowthZone Pay refund was created in error and cannot be canceled.
Important
Human error may cause a refund to be created incorrectly. Once initiated, a refund cannot be canceled. As an alternative, you can create a new charge for the customer in the amount of the refund to recoup the funds.
Common Pitfalls
- Refund issued in error: GrowthZone Pay does not support canceling a refund once it has been initiated. The only recourse is to create a new charge for the refunded amount to recover the funds.