Before You Begin:
- Complete this setup before you start using GrowthZone to email your members. An unverified DNS leads to delivery issues such as GrowthZone-sent emails ending up in a Junk folder or being rejected by email filters or network firewalls.
- Know your domain provider. If you do not know it, use this site to determine your domain registrar.
- Review the Required DNS Records for Setting Up your GrowthZone Database so you know which DKIM, SPF, and DMARC records to configure with your email administrator.
Microlearning Overview
Step-by-Step Instructions
-
To see if your DNS is verified, go to Marketing & Communication, Communication section, click Settings and select Email Settings, then look for the DNS section.
-
Select View Verification Results to see details provided for each domain.
- If your DNS is not verified, work with your email administrator to configure the DKIM, SPF, and DMARC records for your domain, then verify your DNS in GrowthZone. If you are comfortable providing login details for your DNS host, GrowthZone Web Support will be happy to assist you. If you do not know your domain provider, use this site to determine your domain registrar.
| Did You Know? If GrowthZone is setting up a new website (GZCMS) for you, the web team will either ask for credentials to perform the verification or send instructions on how your webmaster can perform the necessary steps. |
Sending an email from an unverified domain will show a warning message to the sender.
Unverified Domain Message
Domain Not Eligible for Verification Message
You may see this message if you have a Gmail, Yahoo, or other “public” email domain in use in your database.
Domains Not Eligible for Verification
“Public” email services such as Gmail, Yahoo, etc. are not eligible for verification, as we cannot access the DNS records of those domains. While you can use these kinds of email addresses to send email via GrowthZone, it is likely that your deliverability will be impacted as GrowthZone cannot be added as a verified sender for that domain.
Reverification of Domains
Each year, GrowthZone will run a periodic recheck of DNS settings. Staff can sign up to receive this email by subscribing to the Email Domain Verification Pass/Fail Notification Type.
Common Pitfalls
- Sending before verifying: Emailing members before your DNS is verified often results in messages landing in Junk folders or being rejected outright. Complete verification first.
- Using a public email domain: Gmail, Yahoo, and similar “public” domains cannot be verified, so GrowthZone cannot be added as a verified sender. Use a domain you control for the best deliverability.