The Goal: Show your members how to reset their own user name from the Info Hub.
Before You Begin:
- The member must be logged in to the Info Hub.
- Have the new user name (and, if changing it, the new password) ready.
Step-by-Step Instructions
Your members can reset their user name from the Info Hub:
- In the Info Hub, click the
icon in the upper right-hand corner.
- Select Change User Name or Password.
- Enter the new user name and/or password.
- Click Done.
Common Pitfalls
- Forgetting to click Done: The new user name is not saved until the member clicks Done. Closing the panel early discards the change.