The following information summarizes what happens to transaction and processing fees in the event of refunds:
- GrowthZone Pay: The customer is refunded their full amount. The transaction fees incurred during the initial sale are not reimbursed to your organization.
- For customers that have enabled fee recoupment: there is an additional option during the refund process. The "Refund platform fee to payer" option works as follows:
- If the option is checked, then the member gets the full 206.50 back - and all 206.50 comes from the association.
- If the option is not checked, then the member would only get the $200 back.
- For customers that have enabled fee recoupment: there is an additional option during the refund process. The "Refund platform fee to payer" option works as follows:
- NAR Ecommerce: A full refund will cost the association the transaction fee on the original purchase, since they are refunding the full charge amount, not the amount minus transaction fees.
| NOTE: For non-USD transactions, if the exchange rate changes between the time of the transaction and the refund, the refunded amount will match the original transaction amount. |