The following information summarizes what happens to transaction and processing fees in the event of refunds:
- GrowthZone Pay: The customer is refunded their full amount. The transaction fees incurred during the initial sale are not reimbursed to your organization.
- NAR Ecommerce: A full refund will cost the association the transaction fee on the original purchase, since they are refunding the full charge amount, not the amount minus transaction fees.
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NOTE: For non-USD transactions, if the exchange rate changes between the time of the transaction and the refund, the refunded amount will match the original transaction amount. |