Change a Users Info Hub Access Level

1. ---

   For the desired representative, click the  icon on the header bar

   

2. Click User Login

   

3. Make the desired changes to access level
4. Click Done

Set a Temporary Password for an Info Hub User

1. ---

   For the desired representative, click the  icon on the header bar

   

2. Click User Login.

   

3. Enter a temporary password in the Manually Set Password text box.
4. Click Done.

There is no automation when you manually reset the password from the back-office, you must communicate the new password to the member. The password is only temporary, when the user logs into the Info Hub with a manually reset password, the user is immediately presented with the change username/password screen.

Send Password Reset Email

1. ---

   For the desired representative, click the  icon on the header bar

   

2. Click User Login.

   

3. Select Send Password Reset Email.
4. Click Done.

The email sent to the member will include the member's user name, and a link to reset their password.