The Goal: Use the automated Postpone Event feature to update an event’s title and description, notify registrants, and disable online registration and reminders — all in one workflow.
Before You Begin:
- You need staff permissions to edit events.
- Know which event you are postponing and whether you want to update its title and/or description.
- If you plan to email registrants, decide whether to use the Event Postponement Notice template or write a custom message. To edit the template for all future use, see Edit a Default Email Template.
Microlearning Overview
It is unfortunate, but at times, you may find it necessary to postpone an event. The Postpone Event automated features allow you to easily:
- Update the event title
- Update the event description
- Communicate to event registrants
- Disable on-line registration
- Turn off the reminder email (if applicable)
Step-by-Step Instructions
- Go to Events & Learning, Events section, click All Events.
- For the desired event, click the ellipsis to the right of the event name.
- Select Postpone Event. This will open the Postpone the Event window.
- If you wish to update the event title, select Update Event Title. By default, ***Postponed*** is appended to the event title. You can edit this if needed.
- If you wish to update the event description, select Update Event Description. By default, **Postponed** is appended to the event description. You can edit this if needed.
- If you wish to send an email to the event registrants, select Send email to all registered attendees. You can then enter the email text, or, use the Event Postponement Notice. NOTE: If you select the template, you will still have the opportunity to edit prior to sending to registrants. To edit the template for all future use, see Edit a Default Email Template.
- Click Done.
- Review the details on the Attention screen. Listed are the choices you made when postponing the event. In addition, the status of the event will be updated to postponed, the event reminder (if applicable) will be disabled, and on-line registration will be disabled.
- Click Yes to confirm, or click No if you wish to make changes. If Yes, your choices will be activated, and the status of the event will be updated to postponed, the event reminder (if applicable) will be disabled, and on-line registration will be disabled.
| NOTE: Registrations are NOT cancelled, allowing you to retain the registrations if or when you update the date of the event. |
Common Pitfalls
- Assuming registrations are cancelled: Postponing an event does not cancel existing registrations — they are retained so you can reuse them once a new date is set.
- Sending an unedited template: If you choose the Event Postponement Notice, review and edit it before sending so the message reflects your event’s specific details.