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GrowthZone Pay deposits and payouts

Updated
The Goal: Know when GrowthZone Pay money reaches your bank, find the automatic deposits GrowthZone creates for each transfer, and change the bank account payouts go to.
Before You Begin:
  • You need staff access to Finance; changing the bank account requires permission to manage payment gateways.
  • Payouts are net of processing fees; to record fees in your accounting software, use the GrowthZone Pay reports.

When payouts reach your bank

  • First payout: can take up to 7 days.
  • After that: daily, usually made up of payments processed two days earlier for most US and Australia customers, and seven days earlier for other countries. For example, August 1 charges are deposited by August 3 (US and Australia) or August 8 (other countries).
  • Delays: banks can take 2–3 extra days to post funds, and transfers scheduled on weekends or holidays post the next business day. Some new US and Australia accounts start on a 7-day schedule while business activity is reviewed.
  • Weekly or monthly payouts: contact GrowthZone Support. Fees are taken at the same frequency as payouts.
  • Schedules vary by country; see Stripe’s payout schedule.

Automatic deposits in GrowthZone

For each GZ Pay transfer, GrowthZone creates a deposit automatically, with separate deposits for bank account (ACH) payments and card payments. These show Created by System Administrator and the note Automatic Deposit on the deposits list.
Deposits list with automatic GZ Pay deposits

  1. Go to Finance, Billing section, click All Deposits.
  2. Click the number in the Count of Deposits column to see the transactions in that deposit.
    Edit Deposit screen showing the payments in an automatic deposit
NOTE: The amount you receive in your bank is the transfer total minus processing fees. To see the fees, use the GZ Pay Transfers Details Report.

Change the deposit bank account

  1. Go to Finance, Administrative section, click Billing Settings and select Payment Gateways.
    Payment Gateways list
  2. In the Actions column for your GrowthZone Pay gateway, click Edit.
  3. In the Bank Accounts section, click the edit icon and complete Add/Edit Bank Account. Click OK.
  4. Click Done on Edit Payment Gateway, then reopen the gateway to check the new account saved.
Common Pitfalls
  • Deposit is less than the payments: processing fees are deducted before payout.
  • First payout hasn’t arrived: the first one can take up to 7 days.
  • New bank account not used: check that the change saved on the gateway.

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