The Goal: Help a member who has forgotten their username or password recover their login information directly from the Info Hub Log-in Screen.
Before You Begin:
- The member must have a valid email address on file in their contact record so the recovery email can be delivered.
- Have the member open the Info Hub Log-in Screen in their browser before starting.
If a member has forgotten his/her password, clicking the Forgot your Username or Password? link will allow them to Enter your email address to receive an email with your login(s) or Or Enter your username to reset your password.
Step-by-Step Instructions
- On the Info Hub Log-in Screen.
- Click the Forgot your Username or Password? link.
- Enter your email address to receive an email with your login(s) to receive user-name.
- Or Enter your username to reset your password to receive password reset instructions.
- Click Go. An email will be sent to the user with the requested information.
Common Pitfalls
- No email received: If the recovery email never arrives, confirm the member entered the exact email address on file and have them check their spam/junk folder before re-submitting.