The Goal: Email a staff user step-by-step instructions for resetting their own password, without resetting it for them.
Before You Begin:
- You need staff access to manage staff users (Settings > Staff & User Access).
- Confirm the staff user has a valid email address on file so the reset instructions can reach them.
Step-by-Step Instructions
- Go to Settings, Staff & User Access section, click Staff Users.
- Locate the staff user and click the ellipsis
in the Actions column, then select Send Reset Email.
Common Pitfalls
- Sending a reset email to a user with no email on file: The instructions never arrive. Verify the staff user's email address before sending, and confirm they check spam/junk folders if the message doesn't appear.