The Goal: Show members how to change their username or password from within the Info Hub after logging in.
Before You Begin:
- You must be logged in to the Info Hub with your current credentials.
- Have your new password ready (you will need to enter it twice to confirm).
Step-by-Step Instructions
Your members can easily change their user name or password in the Info Hub after they’ve logged in:
- Click the gear icon in the upper right-hand corner of the screen.
- Select Change Password.
- Enter the new password, and confirm the new password.
- Click Done.
Common Pitfalls
- Mismatched confirmation: If the new password and the confirmation do not match exactly, the change will not save. Re-enter both fields carefully before clicking Done.