What this does: Choose which staff member gets an email when a card payment is disputed or a charge fails.
Applies to: GrowthZone with a payment gateway set up. You need staff access to billing settings.
Before you start: Know which active staff member should get these alerts.
Time needed: About 2 minutes.
Choose who gets dispute and charge-failure emails
- Go to Finance, Administrative section, click Billing Settings and select Payment Gateways.
- Select the staff member to whom notifications should be sent from the Credit Card Account/Dispute Notifications Email list. All active staff members will be displayed.
- Click Save.
What members get when an automatic payment fails
When an automatic (recurring) payment fails, the member receives a Recurring Charge Failed email, sent from the Automatic Payment Failure email template, with a link to retry the payment. The staff member selected in the Credit Card Account/Dispute Notifications Email list receives a separate staff notification.
Common pitfalls
- Notifications never arrive: If no staff member is selected in the Credit Card Account/Dispute Notifications Email list, dispute and charge-failure alerts will not be sent to anyone. Confirm a recipient is chosen and saved.