The Goal: View all resources uploaded to the Info Hub from the back office via the Shared Files page in Cloud Drive.
Before You Begin:
- No prerequisites — any staff user with access to Memberships can view Shared Files.
Step-by-Step Instructions
- Go to Memberships, Info Hub section, click Shared Files.
- All resources uploaded to the Info Hub are displayed.
Note: Publish Start/End dates set on resources do not impact visibility in the Shared Files page — staff can always see all resources regardless of publish dates. You can toggle between list view and card view. Clicking the link for a resource allows you to view or download it.
Common Pitfalls
- Publish dates hiding resources: If a resource is not appearing for members in the Info Hub but you can see it in Shared Files, check the Publish Start/End dates on the resource. Staff always see all resources; members only see resources within publish date windows.