There may be instances where a user's MFA must be reset. For example, the user no longer has access to the device on which the authenticator is installed and they do not have any remaining recovery codes.
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IMPORTANT: A user must have MFA enabled in order to reset the MFA authentication for another user. |
- Click Setup in the lefthand navigation panel.
- Click Staff Users in the Staff and Users Access section.
- For the desired user, click the ellipsis in the Actions column.
- Click Reset MFA.
- Click OK to confirm that you wish to reset MFA.
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You have now reset the user's MFA Authentication. The next time the user signs in he/she will need to, once again, enable MFA. Refer to MFA Workflow for the instructions on resetting MFA.