The Goal: Disable auto-drop for a specific Membership Type so that members of that type are never automatically dropped and must instead be ended manually.
Before You Begin:
- You need staff access to the Settings area under the Memberships rail.
- Know which Membership Type you want to exempt from auto-drop.
Step-by-Step Instructions
- Go to Memberships, Settings section, click Membership Types.
On the Membership Type screen, click the link for the membership type you wish to change.
On the Edit Membership Type screen, choose Manually Ended from the End Type list.
- Click Done. Auto-drop has now been disabled for this membership type.
Common Pitfalls
- Setting End Type on the wrong type: The auto-drop exemption applies only to the specific Membership Type you edit. If members still get dropped, confirm you changed the End Type to Manually Ended on the correct type and that you clicked Done to save.