The Symptom: A member who belongs to more than one association — where both organizations use GrowthZone (or ChamberMaster) — has trouble logging into the Info Hub. They may find themselves randomly in the other organization's Info Hub/MIC and/or MemberPlus app, or may be unable to switch from one organization's Info Hub/MIC/MemberPlus app to the other.
The Root Cause: This is due to having potentially conflicting permissions attached to a single email address that may span across several organizations' databases. Because the same email is shared between the two accounts, the system cannot reliably keep the two organizations' logins separate, which causes the database crossover and data confusion the member experiences.
The Fix
Follow these steps to resolve the issue:
- Confirm which organizations the member belongs to and which email address is currently used for each login.
- Have the member use a separate email account for each organization's login. While potentially inconvenient, this practice separates the login accounts from each other and prevents database crossover and data confusion.
- Update the member's contact record in the affected organization so the second organization uses a totally separate email address. This way the overall GrowthZone databases can differentiate between the member's two logins.
Example: John Smith has a bakery — Nibbles — that is in an area covered by two separate Chambers of Commerce (Chamber A and Chamber B). John belongs to both Chambers to maximize his customer reach and area of awareness, and both Chambers use GrowthZone for their AMS. John can log into Chamber A's Info Hub and MemberPlus app, but cannot switch to Chamber B's Info Hub/MemberPlus app; or sometimes finds himself logged into Chamber B's Info Hub/MemberPlus app instead, with no way to return to Chamber A's site/app. For Chamber B, he should use a totally separate email address so the overall GrowthZone databases can differentiate between his two Chamber logins.
Verification: How to know it worked Have the member log out fully, then log into each organization's Info Hub/MemberPlus app using that organization's dedicated email address. The member should now be able to access each organization independently without being redirected to the other organization's site/app.