If the user requests assistance in resetting their Info Hub password, you may set a temporary password from the back-office. 

1. In the individual contact profile tab, click the ellipsis icon in the upper right and select User Login.

   

2. This will open the Edit User Access window.

   

3. Enter a temporary password in the Manually Set Password text box.
4. Click Done.

There is no automation when you manually reset the password from the back-office, you must communicate the new password to the member. The password is only temporary, when the user logs into the Info Hub with a manually reset password, the user is immediately presented with the change username/password screen.