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Home > Info Hub > Reset an Info Hub Users Password from the back office
Reset an Info Hub Users Password from the back office
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If the user requests assistance in resetting their Info Hub password, you may set a temporary password from the back-office. 

 

  1. Click the purple Actions button to view common tasks.

  2. Click User Login.

  3. Enter a temporary password in the Manually Set Password text box.
  4. Click Done.

 

There is no automation when you manually reset the password from the back-office, you must communicate the new password to the member. The password is only temporary, when the user logs into the Info Hub with a manually reset password, the user is immediately presented with the change username/password screen.

 

 

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NOTE: A Forgot your Username or Password? link is displayed on the Info Hub log-in page, this allows the user to use his/her user name or email address to reset own password.
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