You may see records in your Contacts module that are not clickable; these records are incomplete, and are generally created when data is imported into the system. While not directly editable, there is a way they can be accessed.

1. Go to Reports and open a Contacts Report.
2. Add "ContactID" to the Fields to Display, and run the report. Those "empty" contact records will be at the top (if not, you can sort by the Contact Name column to bring them to the top).
3. Select one of the ContactIDs and copy it.

   

4. In your browser, right click your open GrowthZone tab and select "Duplicate".
5. In the new tab, navigate to the Contacts module and open any accessible contact.
6. Highlight the numbers in the address bar, and paste the ContactID of the "empty" record you just copied.

You should now be able to see the incomplete contact record- most often the record is missing a first or last name, preventing it from displaying fully in the system. Determine if the record should be deleted or updated, and perform those steps.