Mar 20, 2023
2023
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For the desired representative, click the icon on the header bar - Click User Login
- Make the desired changes to access level
- Click Done
Set a Temporary Password for an Info Hub User
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For the desired representative, click the icon on the header bar - Click User Login.
- Enter a temporary password in the Manually Set Password text box.
- Click Done.
There is no automation when you manually reset the password from the back-office, you must communicate the new password to the member. The password is only temporary, when the user logs into the Info Hub with a manually reset password, the user is immediately presented with the change username/password screen.
NOTE: A Forgot your Username or Password? link is displayed on the Info Hub log-in page, this allows the user to use his/her user name or email address to reset own password. |
Send Password Reset Email
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For the desired representative, click the icon on the header bar - Click User Login.
- Select Send Password Reset Email.
- Click Done.
The email sent to the member will include the member's user name, and a link to reset their password.