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(Staff) Impersonate a Member in the Info Hub
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Staff may “impersonate” a representative in order to see what the rep would see in the Info Hub and perform tasks on their behalf. This may be useful if a member is having difficulty using the Info Hub, and you wish to view the Info Hub as they are seeing it to assist them.


NOTE: When staff impersonates the member, the staff member has the same rights granted to the member. If the member does NOT have an Info Hub account, the access level granted to staff is the default level of access configured under Setup > Users > Login Settings.


  1. On the Individual's Overview tab, click the   in the Contact Info section.
  2. The Info Hub will open and you are logged in as the contact.
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