Duplicates can happen. Event registrations, member applications, staff error- these are all ways that duplicate contact records can end up in your database. If you're being diligent about database maintenance, or run into issues, you will want to clean these up to help maintain data integrity.
Merging records is best practice in this case: merging keeps all the history and activity for a contact and moves it into a single record.
When working with records that are synced to a third party, like Black Knight Paragon, we need to temporarily disable the sync on both records. This allows GrowthZone to complete the merge process without the danger of a sync sending potentially incomplete information and causing an error.
BEFORE STARTING TO MERGE RECORDS:
- Determine which record you wish to merge into- this is the destination record. The destination record should generally have the most information/history in it; this is the record the system will keep. The origin record- the record you start the merge process from- will have all it's information removed and will be marked as deleted. It will no longer be accessible through GrowthZone.
- DISABLE ANY/ALL SYNCS ON BOTH RECORDS. This will prevent a sync on these record from occurring before the merge is complete. If you do not disable the syncs, a sync may occur during the merge process when either or both of the records are in an incomplete state . This may cause unexpected errors and may even create duplicate records in Black Knight Paragon, NRDS/M1, and/or any LockBox integrations.
- To disable syncs, go to the contact's Real Estate tab and look in the M1 Information, MLS, and LockBox sections to see if any Syncs are enabled.
- Click Contacts in the left-hand navigation panel OR begin typing the name of the contact you wish to merge in the global search box in the header bar.
- Select the individual contact you wish to merge.
- Click the ellipsis next to the Edit Agent button and select Merge Contact.
- Enter the name of the contact to which you wish to merge. Records can only be merged like-to-like: agents can only be merged with agents, offices can only be merged to offices.
- By default data from the destination (the record you are merging to) will be retained after the merge. If the system identifies differences in the source record data vs the destination record data, you will have the opportunity to choose which information you wish to retain.
- Click Done.
- Wait 5-10 minutes and re-enable any/all syncs on the record. You may wish to verify that the record has successfully synced and review any errors.
Background jobs need to process the merge, so the actual merge may take a few minutes. The message shown below will be displayed in the upper right-hand corner of the screen.