Review M1 Event Log

Shelly Satre

Apr 29, 2025

2692

Issues identified during synchronization with M1 may be visible in the event log.

View Event Log

Click Setup in the left-hand navigation panel.
Click Event Log in the Miscellaneous section.
Click Customize Results.
Select Error from the Log Severity Level list.
Select M1 Event from the Log Type list.
Click Done.

To view details click the and choose Log Details.

NOTE: Sync to M1 will continue trying to send the M1 data. Once a retry succeeds it will not clear all of the previous errors.

M1 Sync Errors

The table below describes some of the common errors that may be logged in the Event Log.

CODE		MESSAGE TEXT	MESSAGE DESCRIPTION
3510	ERROR-CODE:3510:[%S] required when [%S] entered: ([%S]) [%S]		[%S] represents the field name. You are only sending part of a phone number, and the other part doesn’t exist in M1.
3521	ERROR-CODE:3521:Invalid state passed in for Street State value =: [%S]		The two-character state code must match one of the states or territories recognized in the US.
3525	ERROR-CODE:3525:[%S] length is greater than maximum length [%S] allowed.		This error will display if you are sending a field that is greater than the maximum allowed. Refer to fields sent to M1 for correct formatting of the field.
3530	ERROR-CODE:3530:Invalid Number passed for [%S] value= [%S]		What you are passing is not a number or is not a valid value for the field (negative, etc.).
3535	ERROR-CODE:3535:Invalid date/time passed for [%S] value = [%S]		Invalid date/time passed for <Date/Time Field Name> value = <Date/Time Field Value>
3540	ERROR-CODE:3540:[%S] has invalid values. Value = [%S], Valid Values are [%S]		[%S] represents the field name. Refer to fields sent to M1 for correct formatting of the field.
3555	ERROR-CODE:3555:[%S] is a Required field.		[%S] represents the field name. You have failed to send a required field.
3585	ERROR-CODE:3585:The record has changed since your last request. Please get the most recent record.		The record has changed since your last request. You must include the most recent Timestamp for that record which you can get from M1 via a Query Refresh.
3590	ERROR-CODE:3590:System application error, please contact M1 Helpline.		This usually refers to an invalid value either in the record in M1, or being passed as part of the transaction. See note.
3595	ERROR-CODE:3595:Invalid criteria provided <Data Field>		Invalid criteria provided <Data Field>
3774	ERROR-CODE:3774:Invalid Search Criteria: Association Name must be at least three characters		Invalid Search Criteria: Association Name must be at least three characters in a query.
3776	ERROR-CODE:3776:Invalid Search Criteria: Office Name must be at least three characters		Invalid Search Criteria: Office Name must be at least three characters in a query.
3777	ERROR-CODE:3777:Invalid Search Criteria: First Name and/or Last Name total length must be at least three characters		Invalid Search Criteria: First Name and/or Last Name total length must be at least three characters in a query.
3782	ERROR-CODE:3782:More than 100 matching records were found. Please search again and narrow your search criteria.		More than 100 matching records were found. Please search again and narrow your search criteria.
3785	ERROR-CODE:3785:No records found with your Search criteria		No records found with your Search criteria
3791	ERROR-CODE:3791:Invalid search criteria. Please search on the correct fields		Invalid search criteria. Please search on the correct fields
3797	ERROR-CODE:3797:[%S][%S] Does not exist in the M1 System		[%S] represents the field name. <Member or Assoc><ID> Does not exist in the M1 System
3868	ERROR-CODE:3868:The record has changed since your last request. Please get the current record.		The record has changed since your last request. Please get the current record.
3660	ERROR-CODE:3660:[%S] Cannot process CHANGE as TRANSFER. Primary Association mismatch. Primary Association in M1 is [%S]		This occurs when you are trying to change a record's Primary Association ID. You must use Transfer in that case, not Change.
3500	ERROR-CODE:3500:[%S] [%S] is in the future.		[%S] represents the field name. The ONLY date that may be in the future is Orientation Date in the member record.
3505	ERROR-CODE:3505:[%S] is not a valid email address		Email addresses are assumed to follow the format of [email protected]
3511	ERROR-CODE:3511:Invalid phone number passed in for [%S] Phone Number value =: [%S]		Phone numbers must be numeric and conform to the 7-digit US phone number standard.
3512	ERROR-CODE:3512:Invalid area code passed in for [%S] Area Code value =: [%S]		Area codes passed must be numeric and conform to the 3-digit US area code standard.
3705	ERROR-CODE:3705:Sender ID [%S] is not the POE for Association [%S]		You are attempting to change or add a record for which you are not the POE. This means the value in the primary association ID field does not match any association for which you are the POE.
3740	ERROR-CODE:3740:Sender [%S] is not Primary POE for the Association [%S]		You are attempting to change or add a record for which you are not the POE. This means the value in the primary association ID field does not match any association for which you are the POE.