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Review NRDS Event Log
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Issues identified during synchronization with NRDS may be visible in the event log.

 

  1. Click Setup in the left-hand navigation panel.
  2. Click Event Log in the Miscellaneous section.
  3. Click Customize Results.
  4. Select NRDS Event from the Log Type list.
  5. Click Done.

 

To view details of an event, click the   icon.

 

NOTE: Sync to NRDS will continue trying to send the NRDS data. Once a retry succeeds it will clear all of the previous errors.

 

The table below describes some of the common errors that may be logged in the Event Log.

 

CODE MESSAGE TEXT MESSAGE DESCRIPTION
3510 ERROR-CODE:3510:[%S] required when [%S] entered: ([%S]) [%S] [%S] represents the field name. You are only sending part of a phone number, and the other part doesn’t exist in NRDS.
3521 ERROR-CODE:3521:Invalid state passed in for Street State value =: [%S] The two-character state code must match one of the states or territories recognized in the US.
3525 ERROR-CODE:3525:[%S] length is greater than maximum length [%S] allowed. This error will display if you are sending a field that is greater than the maximum allowed. Refer to fields sent to NRDS for correct formatting of the field.
3530 ERROR-CODE:3530:Invalid Number passed for [%S] value= [%S] What you are passing is not a number or is not a valid value for the field (negative, etc.).
3535 ERROR-CODE:3535:Invalid date/time passed for [%S] value = [%S] Invalid date/time passed for  <Date/Time Field Name>  value = <Date/Time Field Value>
3540 ERROR-CODE:3540:[%S] has invalid values. Value = [%S], Valid Values are [%S] [%S] represents the field name. Refer to fields sent to NRDS for correct formatting of the field.
3555 ERROR-CODE:3555:[%S] is a Required field. [%S] represents the field name. You have failed to send a required field.
3585 ERROR-CODE:3585:The record has changed since your last request.  Please get the most recent record. The record has changed since your last request.  You must include the most recent Timestamp for that record which you can get from NRDS via a Query Refresh.
3590 ERROR-CODE:3590:System application error, please contact NRDS Helpline. This usually refers to an invalid value either in the record in NRDS, or being passed as part of the transaction. See note.
3595 ERROR-CODE:3595:Invalid criteria provided <Data Field> Invalid criteria provided <Data Field>
3774 ERROR-CODE:3774:Invalid Search Criteria:  Association Name must be at least three characters Invalid Search Criteria:  Association Name must be at least three characters in a query.
3776 ERROR-CODE:3776:Invalid Search Criteria:  Office Name must be at least three characters Invalid Search Criteria:  Office Name must be at least three characters in a query.
3777 ERROR-CODE:3777:Invalid Search Criteria:  First Name and/or Last Name total length must be at least three characters Invalid Search Criteria:  First Name and/or Last Name total length must be at least three characters in a query.
3782 ERROR-CODE:3782:More than 100 matching records were found. Please search again and narrow your search criteria. More than 100 matching records were found. Please search again and narrow your search criteria.
3785 ERROR-CODE:3785:No records found with your Search criteria No records found with your Search criteria
3791 ERROR-CODE:3791:Invalid search criteria.  Please search on the correct fields Invalid search criteria.  Please search on the correct fields
3797 ERROR-CODE:3797:[%S][%S] Does not exist in the NRDS System [%S] represents the field name. <Member or Assoc><ID> Does not exist in the NRDS System
3868 ERROR-CODE:3868:The record has changed since your last request.  Please get the current record. The record has changed since your last request.  Please get the current record.
3660 ERROR-CODE:3660:[%S] Cannot process CHANGE as TRANSFER. Primary Association mismatch. Primary Association in NRDS is [%S] This occurs when you are trying to change a record's Primary Association ID. You must use Transfer in that case, not Change.
3500 ERROR-CODE:3500:[%S] [%S] is in the future. [%S] represents the field name. The ONLY date that may be in the future is Orientation Date in the member record.
3505 ERROR-CODE:3505:[%S] is not a valid email address Email addresses are assumed to follow the format of [email protected]
3511 ERROR-CODE:3511:Invalid phone number passed in for [%S]  Phone Number value =: [%S] Phone numbers must be numeric and conform to the 7-digit US phone number standard.
3512 ERROR-CODE:3512:Invalid area code passed in for [%S] Area Code value =: [%S] Area codes passed must be numeric and conform to the 3-digit US area code standard.
3705 ERROR-CODE:3705:Sender ID [%S] is not the POE for Association [%S] You are attempting to change or add a record for which you are not the POE. This means the value in the primary association ID field does not match any association for which you are the POE.
3740 ERROR-CODE:3740:Sender [%S] is not Primary POE for the Association [%S] You are attempting to change or add a record for which you are not the POE. This means the value in the primary association ID field does not match any association for which you are the POE.

 

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