Email addresses can have restrictions set on them at the contact level: Transactional Only, or Do Not Contact.

• Transactional Only: this will only allow transactional-type messages to this address. Think invoices for membership, payment receipts, that sort of thing. Emails sent thru the events module include those marked as Transactional Only. It does not send to those marked as Do Not Contact. When someone registers for an event, it is considered a transaction that they opted into, thus they are a candidate for receiving emails in that case.
• Do Not Contact: an email address with this set at the contact level will receive NO messages from GrowthZone. At all. Even if a message is being sent to only that contact, GrowthZone will not deliver any emails to that address.

Email addresses can also be marked as Do Not Contact at the List/Committee level; this will only prevent messages sent to that list from reaching that member. 

View a Report of Contact's Restrictions

Using the Contacts report you can view a report of your contact's restrictions. Include Transactional Emails Only and Do Not Contact in your fields to display. You can filter the results further by adding additional filtering such as Transactional Emails Only = True or Do Not Contact = True. See Contacts Report for further information on working with this report

Update a Contact's eMail Restrictions

From the back-office, staff can update the restrictions that have been set on an email address.

1. Select the Profile tab for the desired organization/individual.
    

   

   
    
2. Click the   icon next to the email address you wish to update.
    

   

   
    
3. From the Restrictions list, select the desired status:
    

   

   • None: There are no restrictions, the email address may be used for mass emails and individual emails.
   • Do Not Contact: No emails can be sent to this email address.
   • Only Transactional Emails: Only individual, transaction type (i.e. invoices, event confirmations, etc.), can be sent to this address. Specifically, this address will not receive emails sent to:
     • Lists/Committees
     • Dynamic Lists/Committees selected when you choose the ... option (next to the To) in sending an email.
     • When emails are sent to more recipients than the Email Bulk Mode Threshold (Setup > Communications > Email Settings)
4. Click Done.