MFA Work Flow

Riha Moss

Apr 28, 2025

GrowthZone is implementing Multi-Factor Authentication (MFA) across our products to enhance the security of your data.

What You Need to Know:

Enhanced Security: MFA will provide an additional layer of protection for your accounts, making them more secure than ever.
Support: Our team is here to assist you with any questions or concerns you may have during this transition.

We believe this enhancement will greatly benefit you by providing a more secure and reliable experience.

How to Prep for MFA

Download an authenticator app of your choosing to your device. For best practices, we recommend using your phone as your device and using Google or Microsoft as an authenticator app.

Logging into GrowthZone/Setup MFA

Log in with your regular login and password.
Go to Multi-factor Authentication in the upper right-hand Account menu.
Open or download your authenticator app.
Scan or enter the code using the app.
Click Done.
Copy the Recovery Codes on-screen and paste them into a file that you will keep private.
That's it! Next time you log in, you'll be asked for your password, and then for your authentication challenge code.

Adding Another Authenticator App

After you are logged into GrowthZone, go to Multi-factor Authentication in the upper right-hand Account menu.
Click the + sign above the MFA items table. Follow the instructions on the screen.

You can also remove an authentication app here.

Changing Your Password

Pick ONE of the following three options:

From the back office under Account menu, select Change Password. This is the most common way of changing your password.
On the new Login Screen, select "Forgot your password." Follow the instructions you received in an email.
From the back office, select Send Reset Email under Setup within Staff Setup.

Change Your Password Reset Email

From the back office, under Account menu: select My Login Account, log in again, select the edit pencil, then change your password reset email.

Things to Know

There is no option to change your username (this is a permanent change).
You will be successful logging in using your staff login on the public pages (i.e., event registration, fundraising, store, and info hub).
'Keep me signed in' will keep you from having to log in again to access other connected apps (i.e., MFA self-service pages, GZ-CMS).
Best practice is to always 'Log out' of GZ (under the Account menu).
'Trust this computer for 30 days' is not configurable.
Most current devices will be able to be used with an authenticator app. Ig your phone/device is not compatible, it will not recognize the QR code when scanned.
No Staff login will be allowed on public pages - use the back office (i.e., Event registration, Store checkout, Fundraising, Info Hub).

MFA FAQs