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Help Me Find My Code
Recovery Codes
Download the Recovery Codes on-screen and save them to a place that you will keep private.
Q: What are Recovery codes? Why do I need them?
A: Recovery codes are a backup for you to enter into the Authentication Challenge field if you lose your device or don’t have it handy. GrowthZone provides 10 recovery codes the first time that you set up MFA. Once you use a recovery code, it is no longer valid. Once all 10 recovery codes are used up, you’d want to reset or delete your MFA and set it up again to get 10 new codes.
Q: Where do I enter a Recovery code?
A: A Recovery code can be entered at any place where you are asked to enter a verification code.
Q: What if I didn’t get my Recovery codes copied or downloaded? What can I do?
A: Recovery codes are only accessible when you initially set up your MFA. So you’ll need to reset your MFA, start over again, and get a new set of recovery codes.
Q: How do I reset my MFA?
A: Log in to GrowthZone and go to the Multi-factor Authentication option in the upper right-hand Account Menu. Select the … (ellipsis menu) next to the first authenticator instance. Select Delete. Enter a verification code from your authenticator app. Delete your Authenticator app. Then, go back to the Multi-factor Authentication menu and set up MFA again. This time, make sure to copy or download the codes.
Q: I lost my device that had my authenticator app on it. What do I do now?
A: If you saved off your recovery codes to a file or printed them out, you can enter one of those codes instead of the verification code on the Authentication Challenge screen. If you don’t have those, the other option is to contact another staff person at your association who has an MFA setup. Reach out to them with your predicament. Ask them to reset your MFA.
Q: Can I reset my MFA and start over?
A: Yes. If you are logged into GrowthZone, access Multi-factor Authentication under the upper-right-hand Account menu. Select the … (ellipsis menu) next to the first authenticator instance. Select Delete. Enter a verification code from your authenticator app. Do the same for any additional authenticator instances in the list until all instances are deleted. Then your MFA will be reset, and you can set up your MFA again.
Q: Is there someone who can reset my MFA so I can start over?
A: First, check to see if you have your recovery codes available. Using one of those instead of a verification code to get into GrowthZone is possible. Alternatively, another staff member at your association with an MFA setup can reset your MFA. Reach out to them with your predicament. Ask them to reset your MFA.
