My Zoom Integration isn't sending confirmation emails. How can I fix this?

This sometimes happens if the default settings in your Zoom account change. Typically, the PMI (Personal Meeting ID) setting is the culprit. The default meeting settings for the account used in the Zoom integration with GZ should not be set to use Personal Meeting ID when scheduling a meeting.

If this setting is enabled, when your meetings are created they will then be set to not require Registration,  and so will not receive GZ event registrations or send out notifications.

If this is the case, there are three actions in Zoom you can select to perform:

1. Leave PMI setting enabled, and then manually update each GZ/Zoom meeting after it has been created to set the Registration as Required;
2. Change the PMI setting to disabled; OR
3. Create a different account to use with the GZ Integration and set the default PMI setting as disabled.