Skip to main content

Emails In and Out of GrowthZone: What do they look like?

Updated

GrowthZone Emails - What do they look like

When sending emails with GrowthZone there are several variations of what the recipient might see or experience for the From and Reply to addresses. Here is what you can expect.

Friendly name

Staff that send an email from GrowthZone via the GZ email editor will be seen in the recipients email inbox with the friendly name (Figure 1) that shows up as the staff name under Setup, Staff Setup screen.

screenshot
Figure 1: What the recipient sees for the friendly name on an email sent from staff. In this case, Suzy Staffperson is the staff person’s displayed name under Setup in GrowthZone - so that shows in the recipients Inbox.

Sent From

The Sent From email address will be the address that the staff person sends the email from (Figure 2) unless the email domain they send from is not verified (Figure 3). In that case the Sent From email address will have the email domain of growthzonemail.com (with the senders email address in front of the @ sign.)  e.g. Email sent from george@gmail.com through GrowthZone email editor will look like - george.gmail.com@growthzonemail.com

screenshot
Figure 2: What the recipient sees on an email sent from staff who sends from a verified domain. In this example, Suzy Staffperson’s email address shows as the From address as expected.
screenshot
Figure 3: What a recipient sees on an email sent from GZ Staff who sends from an unverified email domain. In this example, Jen Wilson is the GZ staff and her email address in GrowthZone is jen@mailinator.com.

See Verify DNS for more information on verified and unverified email domains.

Reply To

The Reply To email address that the recipient will see when clicking reply will show a Reply To address that is an automatically generated Reply-to token, which allows the response to go to the intended recipient but also will get recorded in the communication history of GrowthZone under that contacts' record.

e.g. reply-<random numbers and letters@<association domain>growthzoneapp.com (Figure 4)

screenshot
Figure 4: What a recipient sees on an email sent from GZ Staff as the Reply email. In this example, Jen Wilson is the GZ staff. When the recipient hits Reply, the reply-685xqxy2@brendasdemoorg.growthzoneapp.com will be the Reply To address the recipient is sending to.

Recommended: The person responding should leave that reply address as-is and should not change it. This allows the response from that end user to be sent to that staff person’s own personal email inbox and also will record in GZ. The same is true when the staff person replies back to the original recipient. They should leave the Reply To address as-is so that it will also be recorded in GZ. 

 

If the Reply To address is changed or replaced with the actual address of the recipient, then the thread is broken and no record will be stored in GrowthZone of that response.

Archive Address 

Using the archive@ email address is only necessary if staff are starting a new email to the end user and sending from their own email client (not sending from GrowthZone). This will ensure that the email will get recorded in GrowthZone.

 

Including the archive@ email address on emails that are also being sent to the automatically generated Reply To email address (see Figure 4 above) is not necessary and clutters your database with an extra copy of that email. It will end up in your unmatched email (Communication, Unmatched tab) and will show as a duplicate copy in the Communication History. One to the recipient, Bill Sunshine in the below example, and one to the reply-xxxx address. See screen shot below.

screenshot
Unmatched Emails tab - the reply-xxx email shows here but it not needed
screenshot
Two copies of the sent email show in Communication history - the reply-xxx version is not helpful

See Logging Messages sent via Outlook (or other email service) for more information about the Archive address.

 

Replies from the recipient of these emails are not recorded in GrowthZone communication history. The best opportunity of having the reply emails get recorded in GrowthZone is to send the email from GrowthZone.

 

Using the archive address is great if you are not in GrowthZone on a regular basis, but for the best record keeping, sending the email from GrowthZone is usually the preference.

GZ Communication History

  • Emails sent from GrowthZone are always recorded in communication history. 
  • Replies to GrowthZone emails are also recorded in communication history as long as the automatically generated Reply To email address is not changed or replaced. This is true for both the original recipient and any future replies.
  • The same record keeping happens when an email is sent in bulk from GrowthZone.
  • Emails sent from outside of GrowthZone (from another email client) will record in the GrowthZone communication history if the archive email address is used. Replies to that email will not be recorded in GrowthZone.