Understanding the Refund Process

When you create a refund:

• A refund will reverse the original accounting entries in the past and offset them if they are in the future.
• When creating refunds you will have the option to:
  • Adjust the amount of each line item on the invoice for partial refunds- or leave them as is for a full refund.
  • For customers that have enabled fee recoupment: there is an additional option during the refund process. The "Refund platform fee to payer" option works as follows:
    • If the option is checked, then the member gets the full amount charged (specified item cost + platform service fee) back - and the entire amount comes from the association.
    • If the option is not checked, then the member would only get the specified item cost back.
  • Write off the opened up balance on the invoice. This is the default option, and will refund the specified items on the invoice.
  • Leave Invoice Open: this will occur when the refund is processed.

OVERPAYMENTS: If the payment was an overpayment and not applied to anything it will just reverse the accounting and NOT open the credit balance on the contact and NOT open the overpayment balance on the payment If the payment was an overpayment and was applied to an invoice, it would open the invoice balance and NOT open the credit balance on the contact and NOT open the overpayment balance on the payment