Fee Recoupment Table of Contents
- Overview
- Purpose of Fee Recoupment
- How it Works - The Payment Flow
- Enabling Fee Recoupment - Configuration Steps
Overview
Fee recoupment — also called Platform Service Fees in GrowthZone — is a feature that allows an association to pass credit card processing costs on to the member or payer at the time of payment. Instead of the association absorbing the transaction fee on every card payment, the fee is surfaced to the payer as a separate line item during checkout.
Think of it as the digital equivalent of the “convenience fee” you’ve seen at event ticket sites or government payment portals — a transparent, disclosed charge that offsets the processor’s cost.
Purpose of Fee Recoupment
- Associations absorb credit card fees on every transaction. For high-volume orgs (especially those that bill quarterly or have a large debit/credit mix), this adds up fast.
- Fee recoupment shifts that cost to the payer, reducing the organization's effective processing cost.
How It Works - The Payment Flow
Here is a look at the payment flow with fee recoupment enabled.
Here is a quick comparison between payments with and without fee recoupment.
Stripe with Fee Recoupment
GZ Pay is built on Stripe. When fee recoupment is enabled, GZ Pay uses a Stripe Connect pass-through model to add the platform service fee to the transaction. This is different from a surcharge — it’s a gateway add-on fee applied at the platform level, not a percentage markup on the card processing rate.
Enabling Fee Recoupment - Configuration Steps
You can enable Fee Recoupment through your GrowthZone settings. Go to Setup then check the Fee Recoupment checkbox.