Set Up "No Show Fees" for your Events

Step-by-Step Instructions

1. Enable the "Charge No Shows Late Fee" option on your General Event Settings page, found under Events & Learning, Events section, click Settings.
   [NEW v2 SCREENSHOT NEEDED: capture this step in tenant 2349 or 4001 showing the v2 nav]
    

   

2. Click the blue "+" icon to add a no show fee.
3. Select the "No Show" event category you added/created in Before You Begin.
4. Select the good/service item you added/created in Before You Begin.
5. Adjust the price if needed.
6. Adjust the "Days To Lookback For Prior No Show" (this will set the number of days previous the system will look for a registration flagged as a no show; 0 is unlimited).
7. Enter your No Show Policy (this will display at the bottom of the registration page when an event is assigned a category with a No Show Fee configured).
   
8. Create or edit an event as usual. Make sure to select a category with the No Show fee configured if you wish to charge a no show fee. If an attendee is a no show at an event that includes a category with a no show fee assigned, and if the event they did not attend is within the lookback days range, the next time they attempt to register for an event they will see a notification of the no show fee on their registration.
   

NOTE: If a staff user fills out the event registration form on behalf of an attendee that was a no show at a previous event, the no show fee does NOT get added. The fees will only apply when the attendee fills out the form on their own either by logging in with a username and password or by searching by email address.