Understand What You May See In Billing

Tracy Tschida

Apr 25, 2024

1526

There are times when you may wonder if what you are seeing in Billing is correct. Here are some common scenarios to help you know what to expect.

Membership Price Changes: Why don't my prices look right?

If you did price changes and don't see the updated price when looking at the Upcoming Billing tab under the Billing module, note the following:

For Recalculated Pricing on Annual Billing

Make sure you turned on Recalculated Pricing. If it is on, you should see the spinning arrow icon next to your OLD prices.
New prices will not populate on this screen but do populate when you Review Renewal Billing. See Review Renewal Billing for more information. After the Upcoming Billing is run, you will see the new prices on the screen.

IMPORTANT: If you make price changes and plan on running billing on the same day, you must Review Renewal Billing to refresh the system for those price changes to take effect.

For Effective Date Pricing

Make sure the Membership Type is set to Do Not Recalculate.

In the Pricing of the membership type, select the date you would like the price change to go into effect.

You will see a refresh double arrow on the pricing to symbolize that there will be pricing changes on the date set in the membership. See Effective Date Pricing for more information.

DID YOU KNOW? You can individually override or modify membership pricing settings from the member's Overview tab. See Modify Recalculated Prices from Member Overview tab for more information.

Track Invoices that have been emailed: Why can't I see them?

If you would like to track your invoices being emailed, please enable Bulk Email Tracking prior to emailing out your invoices.

Run Upcoming Billing appears slow: Why is the system taking so long?

There are certain times of the year when GrowthZone is processing billing on behalf of thousands of customers, commonly this is the first of the month If you have the flexibility to run your billing on a different date, you can avoid some of the lagging issues. You can always continue work in the database and check the Billing Run for its completion progress.

Bill Date: Why is the next bill date different than what I would expect?

The term Next Bill Date refers to the member's renewal date. You can run billing whenever you would like, but the Next Bill Date always means renewal date, not the date you are running invoices.

IMPORTANT: Be diligent in making sure your billing is correct before running it. For GrowthZone to fix billing errors it may incur fees. Always practice in Clone before running upcoming billing.

For further assistance, download the Upcoming Billing Guide under the Need Help > Billing section.