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Process Refunds - Credit Card Processing - Integrated
If your payment processor is GrowthZone Pay or NAR Ecommerce the refund may be performed directly through GrowthZone, and then by the credit card processor. If you are refunding a cash, check, or credit card payment from an outside processor, you will need to follow up with the appropriate action (i.e. cut a chec…
Issue a Partial Refund
The Payments tab will display a list of all payments you have received. From this tab, you will be able to do a partial refund. NOTE: If you are working with an event registration and are trying to correct an incorrect registration type, issuing the partial refund is the LAST STEP in that process. Unapply the…
Canceling Registrations and Events: Scenarios
Working with registration cancelations depends a great deal on your organization's accounting preferences and refund policies. Work with your accountant to determine the best processes to follow to minimize questions and possible discrepancies! Here are several possible workflows for canceling an event registratio…
Manage Refunds
Refunds are a way by which you will be able to return funds to a contact. How a refund is handled is dependent on the payment method. If payment was received through your gateway you will process and refund through the gateway, and the refund will automatically be sent to the contact. If payment was made by check, ca…
Issue Refund for a Cancelled Event
If you have paid invoices and you have decided to issue refunds, you can accomplish this directly from the Attendee Purchases tab of the event. Click the Actions button in the Actions column, and select "Create Refund". Add a note to the refund, and if needed, you can modify the amount to refund either a portion of t…
Process Refunds - ACH - Integrated
If you are accepting ACH payments, you will perform the refund as described in Process Refunds - Credit Card Processing - Integrated . With GrowthZone pay, ACH refunds operate differently than credit card refunds: * ACH refunds must be initiated within 90 days after the original payment. * Refunds for ACH payme…
NAR E-Commerce Processing Errors
When a transactions arrive at Ecommerce, a coded result will be returned. The list below describes the codes that may be returned. Result Code Result Message Description 0 Your transaction has succeeded. On a Purchase or a Refund, this means that the transaction was approved 2 Your organization is not …
Void versus Delete for Credits, Write-offs, Refunds, and Overpayments
The following table shows what occurs when a credit, write-off, refund or overpayment is voided or deleted. The option to Void versus Delete is set under the Allow Deletion for Days of Finance, General Settings. If the Allow Deletion for Days is set to 0 (Best Practice) then Void is the only option. Delete rem…
Refund a Cash/Check or Outside Processor Payment
* In a member's record locate the desired payment on the Billing tab. * Click the in the Actions column for the payment you wish to refund. * Click Create Refund. * (Required) Enter Notes . * The full amount of the payment will be listed to refund. If you wish to refund a partial amount, type in the am…
How Transaction and Processing Fees Work in the Event of Refunds
The following information summarizes what happens to transaction and processing fees in the event of refunds: * GrowthZone Pay : The customer is refunded their full amount. The transaction fees incurred during the initial sale are not reimbursed to your organization. * NAR Ecommerce : A full refund will cost t…
