Process Refunds - Credit Card Processing - Integrated
If your payment processor is **GrowthZone Pay**, **Authorize.net**, **NAR Ecommerce** or **Bill Highway** the refund may be performed directly through GrowthZone, and then by the credit card processor. If you are refunding a cash, check, or credit card payment from an outside processor, you will need to follow up with…
Issue a Partial Refund
* * * The **Payments** tab will display a list of all payments you have received. From this tab, you will be able to do a partial refund. ![][1] **NOTE:**** **If you are working with an event registration and are trying to correct an incorrect registration type, issuing the partial refund is the LAST STEP in that p…
Canceling Registrations and Events: Scenarios
Working with registration cancelations depends a great deal on your organization's accounting preferences and refund policies. Work with your accountant to determine the best processes to follow to minimize questions and possible discrepancies! Here are several possible workflows for canceling an event registration d…
Manage Refunds
Refunds are a way by which you will be able to return funds to a contact. How a refund is handled is dependent on the payment method. If payment was received through your gateway you will process and refund and the refund will automatically be sent to the contact. If payment was made by check, cash or external process…
Issue Refund for a Cancelled Event
If you have paid invoices and you have decided to issue refunds, you can accomplish this directly from the Attendee Purchases tab of the event. Click the Actions button in the Actions column, and select "Create Refund". Add a note to the refund, and if needed, you can modify the amount to refund either a portion of th…
Process Refunds - ACH - Integrated
If you are accepting ACH payments, you will perform the refund as described in [Process Refunds - Credit Card Processing - Integrated][1]. With GrowthZone pay, ACH refunds operate differently than credit card refunds: * ACH refunds must be initiated within 90 days after the original payment. * Refunds for ACH pay…
NAR E-Commerce Processing Errors
When a transactions arrive at Ecommerce, a coded result will be returned. The list below describes the codes that may be returned. **Result Code** **Result Message** **Description** 0 Your transaction has succeeded. On a Purchase or a Refund, this means that the transaction was approved 2 Your organization is no…
Refund a Cash/Check or Outside Processor Payment
1. In a member's record locate the desired payment on the **Billing** tab. ![][1] 2. Click the ![][2] in the **Actions** column for the payment you wish to refund. 3. Click **Create Refund.** ![][3] 4. (Required) Enter **Notes**. 5. The full amount of the payment will be listed to refund. If you wish t…
How Transaction and Processing Fees Work in the Event of Refunds
The following information summarizes what happens to transaction and processing fees in the event of refunds: * **GrowthZone Pay**: The amount refunded is less the processing fees. * **Authorize.NET**: The “rules” are dependent upon the arrangement your organization has with Authorize.NET. If they have per transa…
NAR E-Commerce Processing Refunds
If needed, you can easily process refunds from your GrowthZone software. See **[Process Refunds - Credit Card Processing - Integrated][1]** or **[Process Refunds - ACH - Integrated][2]**. ![][3] **IMPORTANT**: Contractually, the E-commerce network will not allow one association to automatically debit the bank accoun…