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Registration Protection FAQs

Updated
The Goal: Answer frequently asked questions about Registration Protection powered by ViCoverage — for both association staff and members.

Before You Begin:

  • This is a member-facing FAQ. No system configuration is required to read it. Direct members to customers.vicoverage.com for claims and policy management.

Frequently Asked Questions

  1. What is ViCoverage?
    ViCoverage, powered by Vertical Insure, is an embedded insurance platform built directly into GrowthZone, so members can get event registration coverage when they need it.
  2. Is there any cost to our association?
    No. Registration Protection costs approximately 7% of the total registration fee (e.g., $7 on a $100 registration). This is automatically added to the member's total — no separate invoicing required.
  3. How do members receive a refund if they cancel?
    Members who purchased Registration Protection will receive a confirmation email from ViCoverage with instructions for filing a claim at customers.vicoverage.com.
  4. How does this impact our association's existing refund policy?
    Registration Protection supplements your policy by covering unexpected situations — up to 100% refund — without increasing your financial risk.
  5. How do I know if my reason for cancellation is covered?
    Refer to your policy for a detailed list of covered perils. Contact support@vicoverage.com if you cannot access your policy.
  6. What is the duration of my policy?
    Coverage starts the day after purchase through the beginning of the event.
  7. Where can I find my policy details?
    Create an account at customers.vicoverage.com using the email associated with your policy.
  8. How do I file a claim?
    Log in to the ViCoverage Customer Portal at customers.vicoverage.com and follow the claims submission process. Supporting documentation may be required.
  9. Can I cancel my policy?
    Yes, within 10 days of purchase and before filing any claims. Email support@vicoverage.com to request cancellation and a full refund of the premium.

Common Pitfalls

  • Members contacting association staff for claims: All Registration Protection claims and policy questions are handled directly by ViCoverage at support@vicoverage.com. Association staff do not need to be involved in the claims process.

 

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