The Goal: Understand when and how to issue refunds in GrowthZone, and navigate to the correct sub-article for each refund scenario.
Before You Begin:
- How a refund is handled depends on the original payment method. Gateway payments are refunded through the gateway; cash, check, or external-processor payments require manual processing.
Refund Sub-Articles
- Understanding the Refund Process
- Process Refunds - Credit Card Processing - Integrated
- Process Refunds - ACH - Integrated
- How Transaction and Processing Fees Work in the Event of Refunds
- Issue a Partial Refund
- Refund a Cash/Check or Outside Processor Payment
Common Pitfalls
- Using the wrong refund method: Always match the refund method to the original payment method. Issuing a cash/check refund for a card payment (or vice versa) creates reconciliation problems.