The Goal: Configure an event so registered attendees automatically receive a reminder email 48 hours before the event begins.
Before You Begin:
- You need permission to edit events in your GrowthZone database.
- Have the event open that you want to enable reminders for. (Go to Events & Learning, Events section, click All Events to find it.)
- An Event Reminder message must be configured in Automated Messaging for the reminder to send.
- Note: The only event status that disables automated reminders is Canceled. Events in Draft, Pending Approval, or Postponed status with registered attendees WILL send out a reminder if the feature is enabled.
Step-by-Step Instructions
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On the event record, select the Overview tab and click the pencil icon next to General Information.
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Enable the Send Reminder Email to Registrants 48 hours Prior check-box.
NOTE: Enabling this option will send a reminder email 2 days prior to the event; this is part of an overnight process and does not take into account the start time of the event. - Click Done to finalize your changes.
When this setting is enabled, the email message you selected for Event Reminder in Automated Messaging will be sent to all registrants. See Configure Automated Messaging for further information.
Common Pitfalls
- Expecting the reminder at a specific time: The reminder is sent by an overnight process roughly 2 days before the event and does not account for the event's start time, so don't rely on it for last-minute, same-day notices.
- No Event Reminder message configured: The check-box only triggers the message set for Event Reminder in Automated Messaging. If no message is configured there, no reminder will be sent.