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Find Past-Due Invoices and Unpaid Dues

Updated

What this does: Finds every past-due invoice, or only unpaid membership dues, so you can follow up.

Applies to: GrowthZone Finance. You need staff access to billing.

Before you start: Decide your first follow-up step, such as resending invoices, adding late fees or dropping members.

Time needed: About 5 minutes.

Good to know:

Which list to use

You want… Use Then you can
All overdue invoices, of any type All Sales/Invoices Download, or resend by email or print
Unpaid membership dues only Unpaid page in Memberships Email invoices, add late fees, suspend (Realtor only) or drop members

Find all overdue invoices

  1. Go to Finance, Billing section, click All Sales/Invoices.
  2. Click the Quick Filter icon and choose Overdue Invoices.
    All Sales/Invoices page with the Quick Filter icon clicked and Overdue Invoices boxed in the drop-down

With the list filtered, you can:

Find unpaid membership dues

  1. Go to Memberships, click Unpaid. Every unpaid dues invoice is listed.
    Unpaid page under Memberships showing the unpaid dues invoice list, with the filtering options panel boxed
  2. Filter by Membership Type, Days Overdue, tags and more to get just the invoices you want to act on.

From this list you can email the invoices, add late fees, suspend members (Realtor only) or drop members. See Manage Unpaid Membership Dues.

Common pitfalls

  • Resending every invoice: apply the Overdue Invoices quick filter before any bulk resend.
  • Acting on members you didn’t mean to: filter the Unpaid list before taking bulk actions such as late fees or drops.

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