The Goal: Designate which staff member receives email notifications when a credit card dispute or charge failure occurs on your payment gateway.
Before You Begin:
- You need staff-level access to billing settings.
- Have ready the name of the active staff member who should receive dispute and charge-failure notifications.
Step-by-Step Instructions
- Click Settings in the left-hand rail.
Go to Finance, Billing section, click Settings and select Payment Gateways.
- Select the staff member to whom notifications should be sent from the Credit Card Account/Dispute Notifications Email list. All active staff members will be displayed.
- Click Save.
Common Pitfalls
- Notifications never arrive: If no staff member is selected in the Credit Card Account/Dispute Notifications Email list, dispute and charge-failure alerts will not be sent to anyone. Confirm a recipient is chosen and saved.