The Goal: Tell GrowthZone which revenue (A/R) and deposit accounts to use when recording an overpayment.
Before You Begin:
- You need permission to manage billing/finance settings.
- Decide which behavior you want: Record in Default Accounts (debits and credits the A/R and Deposit accounts set as default in your general billing settings) or Record in accounts tied to the invoice (legacy) (uses the A/R and Deposit accounts of the original invoice).
- Note: If the overpayment is NOT tied to an invoice, the Record in Default Accounts option is always used.
Step-by-Step Instructions
When an overpayment is received, the system needs to understand which revenue account and deposit account should be used in recording the payment. GrowthZone provides two options:
- Record in Default Accounts: This option will debit and credit the A/R and Deposit accounts that you have selected as default under Finance, Billing section, click Settings and select General Billing Settings.
- Record in accounts tied to the invoice (legacy): This option will use the A/R and Deposit accounts of the original invoice. NOTE: If the overpayment is NOT tied to an invoice, the Record in Default Accounts option is used.
- Go to Finance, Billing section, click Settings and select General Billing Settings.
- Choose the overpayment option you wish to use.
- Click Save to finalize your changes.
Common Pitfalls
- Assuming the legacy option always applies: If an overpayment is not tied to an invoice, GrowthZone falls back to the Record in Default Accounts option regardless of your selection — so make sure your default A/R and Deposit accounts are set correctly in your general billing settings.