Increase Spam Filtering Control for Staff

Overview

This feature allows customers to enter an email address or IP address of someone they want to block from having forms (Contact Us or Directory Contact forms) reach staff or members. These blocked forms will still appear in GrowthZone for visibility, but will not be forwarded to staff or members.

• A tab will show in the Communications module, called Incoming Forms.

• All incoming forms will show here in addition to showing under Communication > Browse. Incoming forms include:

  • Public Forms submitted via Forms/Survey module (Contact Us, User-defined, and Inquiry Tracking)

  • Directory contact email forms submitted via the “Send Email” address links on a contact’s directory listing

    • From the public directory and

    • Info Hub (if “Use Form to send Email” is enabled)

• Use the Incoming Forms tab to block a specific email address or IP address.

  • Public form: Blocks from the notification being sent to staff

  • Directory contact form: Blocks members from being sent the message via email

How to Use

1. On the Incoming Forms tab, locate the form with the email/IP address you want to block.

   

   • Note: You might need to locate it by knowing the exact date/time it came into the system. Compare with the Communication > Browse tab.
   • Click into the Date/Time of the entry on Incoming Forms to view the contents of the form.
   • The Type column indicates if it came from a Public Form or a Directory Contact Email.
2. Click either the Block Email or Block IP address icon in the Actions column of that form.
3. A confirmation window will appear asking you to confirm that you wish to block this email or IP address. Click Yes.
4. Once blocked,
   • A red exclamation will appear next to the blocked email or IP address.

   • The Action icon will turn into an "Un-Block Email” or “Un-block IP address”.

     

5. You can view, add, or remove blocked emails and IP addresses by clicking the “Blocked Email Addresses” or “Blocked IP Addresses” in the menu in the top, right-hand corner above the table.

   

Important Tips

• Blocked email addresses or IP addresses do not affect the ability to send outgoing emails to these contacts. This affects only incoming submissions.

• Blocking an email or IP address affects all incoming locations. For instance, you cannot block a specific form or block only Directory Contact and not Public Forms, or vice versa. It is all or nothing.

• If you want to proactively block an address (and not wait for an incoming form), you can manually enter an email or IP address under “Blocked Email addresses' or “Blocked IP Addresses”.

• A blank Email Address or IP Address column indicates that this information was not available on the submission.