Support Portal - Happy Fox
- Chat Staff Setup
- Ticket Management
- Setting Email Notifications in Happy Fox
- Process for L1 CM/MZ & GZ Support to Manage Web Support Tickets
- Jira Ticket Statuses
- Tickets Created by Onboarding or Onboarding Customers
- GrowthZone (GZ) L1 Operations and Logistics
- California Trucking T200 - Automatic Unit Assignment (custom dev)
- Steps for Adding CC & BCC Contacts to a Ticket Without Sending a Reply
- Customer Organization Naming Conventions in HappyFox & HubSpot
- How To Create A Support Portal Account
- Indicators that someone else might be on the same ticket
- Ticket Creation and Closure