When an email is sent out from GrowthZone, anyone that replies to that email is automatically tracked in the communication history. These addresses typically look like "reply-6eee4op0@yourgzdomain.growthzoneapp.com" (items in italics will depend on the address and how your GrowthZone domain was configured). There is a small chance that you may receive junk mail back to those "reply" address. Meaning, someone tried to 'spam' the randomly generated reply address. This is one example of potential junk mail.
To prevent junk mail from being forwarded/sent out, each incoming email is given a Junk/Spam score. Within your Email Settings (Setup > Communications > Email Settings) there is a Junk Mail Threshold setting. If an email's score is above the max threshold, it is not forwarded. By default, the max threshold is set to 252. You can change this threshold to better control your junk mail if needed. We recommended a value no greater than 252. Be aware of practices that might affect your spam score. Please view Bulk or Mass Emails: Best Practices for more information.
The spam score filter is able to block spam emails from sending and show as 0 recipients (setup > communication > email settings). The system is still set up for the visibility of attempts for transparency. You can use the filter 'Hide Junk Mail' to reduce visual clutter on the communication tab (recommended!). The filter can be found in the Communication Advanced Filter when you click on the Customize Filter icon.
The Junk Mail "score" for emails can be displayed on the Communications tab if desired.
- Navigate to your Communications module Browse tab.
- At the bottom left of the window, click the gear icon in the footer bar.
The Table Settings icon in the footer of the Browse tab - In the Table Settings window, enable the Spam Score option and choose your display preference (Truncate, Wrap, or Full). NOTE: You can also change the order of the table columns by clicking and dragging the "handle" to the left of the column name!
- Click Done and the Spam Score column will now be visible. If an email has a spam score, it will be displayed in the column (outgoing/automated emails will not have a spam score).
IMPORTANT:
- All emails are still recorded in the communication history regardless of the threshold.
- Emails that exceed the threshold value will not show when you filter your communication and choose "Hide Junk Mail".