The Goal: Create and organize the top-level Forum Categories that structure your Info Hub Forum so members can easily find the discussions they are looking for.
Before You Begin:
- You must be a staff user with back-office access — categories can only be added by staff from the back office.
- Review how Categories provide the top-level organization of your forum before you create them. Well-defined Categories help your members find the information they seek and minimize confusion.
- If you have changed the word Forum to a custom term, your term will be displayed in the back office. The instructions below use the system terminology.
| NOTE: When displayed in the Info Hub Forum, categories will be listed in the order in which they were created. |
The forum module can have multiple categories, underneath which will be your forum topics.
Step-by-Step Instructions
- Click Settings in the left-hand rail.
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Click Forum Categories in the Advanced Settings section.
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Click the Add button.
- Enter a Name for the category. The name is displayed on the Info Hub Forum page.
- Enter a Description of the category. The description is displayed on the Info Hub Forum page, and should describe the purpose of the category.
- Click Done.
Common Pitfalls
- Assuming categories can be reordered later: Categories display in the Info Hub Forum in the order they were created. Plan your category order before adding them, since they appear in creation order.