Overview
Email addresses in the Info Hub can be configured so that contacts receive a message while their email addresses remain hidden. For any contact whose address should be hidden, the staff will need to assign them a Directory Display Setting with the new “Use Form to Send an Email” option set. This feature allows communication to continue among Info Hub users, but removes the ability to grab email addresses and share them outside the group.
How to Use this Setting
Go to Setup > Directory Display Settings.
Click into the directory display setting that you wish to modify.
Make sure the Advanced checkbox is selected (if not already).
Scroll down to the Options section.
Select “Use Form to Send an Email” checkbox.
Click Done.
Any contact assigned this directory display setting will now show a “@ Send Email” link that opens a form to send a message.
A sample form
Important Tips
The setting applies only to the Info Hub, since all public directories already hide the email address behind a form without a setting.
The help icon next to the setting will indicate that this is only for Info Hub.
When the setting is applied to a business directory contact, if the business had multiple email addresses that were previously displayed, they will now only show a single @ Send Email” link that will direct to the primary email address of the business contact.
A business contact’s details page where both the business and the individual have the “Use Form to send email” selected in their Directory Display Settings. Any emails sent this way will show up in the Communication tab for staff to see.
They will also show on the Incoming Forms tab.
A sample email
The “Info Hub” name uses the terminology staff have entered for the Info Hub name under Setup > System Terminology.
The footer message uses the tenant’s name.