The Goal: Understand how Info Hub forums are structured—Categories, Forums, and Topics—so you can organize member discussions effectively.
Before You Begin:
- You need staff permissions to add and manage forum Categories and Forums in the back office.
- The Info Hub Forum feature must be enabled for your account.
Step-by-Step Instructions
- Categories provide a high-level organization, with many Forums associated with them.
- Forums live within Categories. Categories and Forums are added through the back office—go to Settings in the left-hand rail, Advanced Settings section, and manage your Forum structure there.
- Topics are the concepts, questions, or ideas that your members wish to share within a Forum.
- Members may add comments, like, and watch Topics. Members access the live forum from Memberships, Info Hub section.
Common Pitfalls
- Skipping the Category layer: Forums must be associated with a Category. Create your Categories first, then add Forums beneath them, so members see a clear, organized structure rather than a flat list.