This article documents the process for clearing the SendGrid cache when GrowthZone database customers previously had the legacy DNS records implemented and now have the new DNS verification records implemented in their database.
This usually becomes an issue when a GrowthZone customer's domain has been verified but they are experiencing email delivery issues when sending through the database that result in email errors either via bounce backs or upon reviewing the message headers of communications that have gone to spam where "mmp" is still noted in the error messages when they have "gz" records implemented.
To resolve this, the SendGrid cache needs to be cleared by the Web Support team, websupport@growthzone.com.
To clear the cache, perform the following steps.
STEPS
Log into https://app.sendgrid.com with your GrowthZone Active Directory/Microsoft 365 account credentials. If you receive an error and are a member of the Web Support team, send a request to ithelp@growthzone.com to have them configuration authorization for your account.
Once logged in, navigate to SETTINGS > SENDER AUTHENTICATION.
(To be continued...)