The Goal: Completely remove a user's access to the Info Hub by deleting their login credentials from their contact profile.
Before You Begin:
- The Delete option is only available if the user has already created their login credentials. If they have not, the Delete button will not be displayed.
- If you are only temporarily removing access, disabling login credentials is recommended instead of deleting them. Deleting access permanently removes the username and password, so the user would need to set up a new username and password to regain access in the future.
- Deleting access does not delete the user from the database — it only removes their login credentials for the Info Hub.
Step-by-Step Instructions
Open the individual's contact profile. On the Profile tab, click the ellipsis icon in the upper right
and select User Login.
The Edit User Access window will open.
Click the Delete button. A dialog box will be displayed for you to confirm that you wish to delete access.
- Click OK. The user's Info Hub username and password are now deleted.
Common Pitfalls
- Deleting when you meant to suspend: Deleting credentials is permanent — the user must set up a brand-new username and password to regain access. If the removal is temporary, disable the login credentials instead.
- Looking for a missing Delete button: The Delete option only appears once the user has created login credentials. If they never set them up, there is nothing to delete and the button will not be shown.